jurnal-abstract PI "Tentang Metode Balance Scorecard"

PROVIDING FEEDBACK TROUGH AND BEYOND THE BALANCED SCORECARD

Despite of the obvious importance of feedback loops in organization control they have a surprisingly underresearched status. this researche focuses on the existence and use of different feedback channels in the context of formal information system, here balanced scorecard. in the light of the apparent limitations that formal systems have in their ability to produce all relevant information, and this is widely cited in previous literature it is examined more closely what other types and channels of feedback poeple are using to see how they are doing in term of a strategies and goals, especially in the local levels of the company.

This other feedback can be derived either formally from other systems, like local operasional control systems, or informally in social interaction with each others in or between organizations. Especially, the interplay of these various feedback flows are examined in order to find out if there are possible complementaries, or tensions between them and if so, why. The assumptions of the normative balanced scorecard literature will be analyzed trought three decision-making models adopted from organizational theories, namely economic rationality; bounded rationality; and garbage can model, in order to understand how the normative balanced scorecard literature acknowledges informal aspects of organizational behavior. The validity of the assumptions is then tested in a real life setting in one case company using the balanced scorecard